Car Sales Executive – Deliver Exceptional Customer Experience & Drive New and Used Vehicle Sales

Salary: £67,500 OTE per annum Permanent | Multi‑Franchise Dealership Environment

We are seeking an experienced Car Sales Executive to join a busy, dynamic and customer‑focused dealership team. This role offers strong career development opportunities within a multi‑franchise environment, ideal for someone who thrives in a fast‑paced showroom, enjoys building relationships and consistently delivers high‑quality sales performance.

About the Role

As a Car Sales Executive, you will play a key part in achieving new and used vehicle sales targets while maintaining exceptional levels of customer satisfaction. You will guide customers through the full sales process — from initial greeting and qualification to product demonstrations, finance discussions and professional handovers. You will also contribute to dealership processes, ensuring efficient, compliant and timely completion of all sales activities.

This is a role for someone who is confident, proactive and motivated by delivering an outstanding customer experience.

Key Responsibilities

Sales Performance & Customer Experience

• Achieve agreed sales targets for new and used vehicles, accessories, financial products and extended warranties
• Prospect for new and used car sales, generating repeat and referral business
• Maintain high levels of customer satisfaction and achieve related bonus targets
• Deliver professional vehicle handovers that support strong customer retention

Sales Process & Presentation

• Prepare and deliver effective sales presentations covering greeting, qualification, objection handling, product demonstrations, closing and handover
• Qualify and refer customers to the Business Manager where appropriate
• Follow structured daily, weekly and monthly follow‑up programmes to maximise opportunities

Product Knowledge & Customer Support

• Maintain detailed knowledge of vehicle ranges, accessories, pricing and competitor offerings
• Handle customer queries and complaints efficiently, escalating to the Sales Manager when required
• Ensure new and used cars are well‑presented, correctly specified and supported with relevant brochures, price lists and finance information

Administration & Reporting

• Maintain accurate records of all sales activity and expenditure
• Provide reports on follow‑up, prospecting, presentations and new customer acquisition
• Produce accurate forecasting where possible
• Ensure timely and precise completion of all sales and financial documentation

About You

You are confident, customer‑focused and motivated by achieving results. You communicate clearly, build rapport quickly and thrive in a structured, target‑driven environment.

• Proven experience in car sales or a similar customer‑facing sales role
• Strong communication and relationship‑building skills
• Excellent presentation and negotiation ability
• Highly organised with strong follow‑up discipline
• Positive, proactive and committed to delivering exceptional customer service

Benefits

• £67,500 OTE per annum
• Strong career development opportunities within a multi‑franchise dealership
• Supportive, high‑performing team environment
• Access to a wide range of vehicle brands and products
• Clear progression pathways for high performers